1. Return Policy
2. Repair Questions
3. Payment Methods
4. How can I check the status of my order?
5. Do you consign instruments?
6. Layaway Plan
7. Special Orders
8. News Releases

Return & Exchange Policy:

• No returns on books, harmonicas, flutes or electronic items.
• A 48-hour approval period may be applied to stringed instruments, woodwinds, brass and percussion instruments. Instruments may be returned within 48-hours of receipt for a full refund less all shipping costs. (If payment was made with a credit card, the 3% credit card company processing fee will be deducted from your refund.)

INSTRUCTIONS ON RETURN SHIPMENTS:

• If the instrument doesn't meet your expectations and you wish to return it, please notify us by phone or email within 48 hours of receipt to receive a return acknowledgement.
• Return item(s) must be in original condition including all warranty documentation.
• Return item(s) must be repacked in original packaging.
• All return shipments must be fully insured.
• Refund will be issued upon receipt and inspection of instrument.

Payment Methods:

We accept Visa, Mastercard, Discover , American Express & Checks (including Money Orders & Cashier's Checks).

Q: How can I check the status of my order?

A: Submit your request below and we will email you the status of your order.

Q: Do you consign instruments?

A: Yes, consignments are welcome. We are always looking for unique instruments. Consigned items should be in playable or reparable condition. We charge a 25% consignment fee upon sale of the item. Minimum consignment period is 90 days. Please call or email us for complete consignment details.

Simple 3 Month Layaway Plan:

A 33% non-refundable deposit is required as down payment to hold an instrument for 3 months. Balance is due within 3 months.

Note: Layaway plans do not apply to special orders.

Special Orders:

If there is something you are looking for but don't see on our website. We might be able to get it for you if we are a dealer for that product. Let us know what you are looking for and we can find it for you at no additional charge. This service includes books, instructional videos and instruments.

CROSSROADS MUSIC CUSTOMER WINS NATION-WIDE CONTEST

Sept. 2005--Tony Dolton of Port Hadlock, Washington was named the winner of a guitar rig valued at over $3,000 in the Genz Benz "Test Drive and Win" contest. The prize is a 100 watt Genz Benz El Diablo tube head with 2-2X12 speaker cabinets. Genz-Benz also awarded the salesperson of record--Dan Gessner--the same prize. www.genzbenz.com

• Thank you for your help with my Centrum applications, I'm very glad I could go and I learned a lot. --Jeff H'eureux, Jefferson County, WA.
• Thanks for the great friendly service. --Jeff Baldwin, San Jose, CA.
• Sara & Dan, I just want to say a huge THANK YOU!!! for the terrific job you did...for Centrum during the Blues Festival. I know the hours were long, varied and long!! Your support and enthusiasm were awesome with the store and at the festival...I want to acknowledge Sara's fabulous design for this year's t-shirt!! It was a great success...So thank Sara for taking the time to create, and donate this year's blues t-shirt.--Pam Beagley, Centrum
• On Behalf of the Quimper Unitarian Universalist Fellowship, thank you for your contribution of a Martin Acoustic Guitar which through the sale of raffle tickets raised $1170.00 for the Port Townsend-Bay St. Louis City Project. Your generous contribution is being put into action to offer humanitarian relief to the people of Bay St. Louis after the tragedy of Hurricane Katrina. --Betty Oppenheimer
• On Behalf of the Port Townsend Summer Band I wish to thank you for your generous support. Karl F. Bach, Conductor
• Thank you so much for your pledge to gift $500.00 in scholarships to Centrum's educational programs...Your participation and generosity are the inspiration and engine of this remarkable place. On behalf of the staff, board and artists of Centrum, Thank you. --Thatcher Bailey, Executive Director
• Dan & Sara, Thank you so much for your generous donation...Our students will not only have the benefit of working with our incredibly talented music teacher...but will also be able to practice on high quality instruments you have graciously provided. We appreciate your thoughtfulness. --Sallie Tahajian, Principal, Parras Middle School, CA.

Hurricane Katrina Relief Raffle

Oct. 2005-- WINNER - Nancy Botta
of Port Townsend, Washington

Crossroads Music raffled a Martin DX-1 Guitar and helped raise over $1100 to help 2 local organizations continue their work assisting the homeless and displaced victims of Hurricane Katrina.

The proceeds will go to benefit the PT Katrina Relocation Committee which is helping resettle families displaced by Hurricane Katrina to the Port Townsend Area and the PT Community Bus Project which is providing bio-diesel powered transportation to persons displaced by the Hurricane.

The drawing was held at Crossroads Music on October 29th.