Returns & Exchanges

Returns or exchanges are accepted within 7-days from date of receipt.  Items that cannot be returned or exchanged due to sanitary or copyright reasons are Books, DVD’s, Harmonicas, Microphones, Melodicas and Windscreens.

You may return or exchange your item for any reason.  All returns must be returned in the same condition they left Crossroads Music including all documentation, warranty cards and tags originally included.

Buyer is responsible for shipping costs both ways and a 10% re-stocking fee will also be deducted from your refund.  The restocking fee and shipping costs are waived for defective or damaged items. The re-stocking fee is waived on exchanges or for store credit, shipping costs are not waived. If you need to return or exchange an instrument please fill out the “Return” form and we will email you a UPS or USPS Return Shipping Label.

If you have any questions regarding a return or exchange please email us at: or call 360-385-1471